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Your Personal Contact Lense Concierge!

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

    1)  We rely on you to input your latest prescription through fax, or verbally over the phone, after which we will validate it with your doctor. 

  • 2)  All customers who order replacement contact lenses must have a valid prescription under the applicable provincial, state and/or federal laws. 

  • 3) Your order must be for the same contact lenses that you are already successfully wearing. We accept no responsibility for our customers' lack of suitability to wear contact lenses. 

  • 4) By completing the online order form you agree and accept that you have not been advised by a doctor not to wear contact lenses, or to stop wearing the prescribed contact lenses. 

  • 5) We reserve the right not to supply contact lenses if we feel that the selected lenses are not in accordance with the specifications provided by your optician or optometrist, or may put you at some risk. 

  • 6) By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form. Please note your credit card will be charged at checkout, if for some reason we are unable to fill your order, a full refund will be issued. If you choose Ground shipping, we usually try our best to ship it thru UPS but there will be some circumstance that your order will be ship UPS Priority Mail with tracking number.  Shipping estimates begin upon verification of an Rx. To guarantee shipping times, please fax or email a copy of your Rx. Orders placed after 3 PM ET, on weekends, or on holidays will be processed on the next business day.

  • 7) By completing the online order form you agree and accept that you are the person responsible for the credit card (when a credit card is applicable) and accept responsibility for all charges made on our site with your card.

  • 8) Using the free shipping option carries risk. First class mail is non trackable and Contactlensesboutique will not be responsible if orders are lost in the mail. We always recommend using the UPS/Fedex/Priority option.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Aleph Optical LLC. The collective work includes works that are licensed to Aleph Optical LLC. , Aleph Optical LLC ALL RIGHTS RESERVED.

All trademarks, service marks and trade names of Aleph Optical LLC used in the site are trademarks or registered trademarks of Aleph Optical LLC.  All trademarks, service marks and trade names of Johnson & Johnson, CooperVision, Bausch & Lomb, Ciba Vision and Hydrogel Vision, as well as of other manufacturers and suppliers of goods and services offered on this site end are the property of their respective owners, with whom Aleph Optical LLC has no affiliation, and who have not approved this site or its use of their respective trademarks, service marks and trade names on this site.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Aleph Optical LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Aleph Optical LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability
Aleph Optical LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Aleph Optical LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Aleph Optical LLC product is mistakenly listed at an incorrect price, Aleph Optical LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Aleph Optical LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Aleph Optical LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Aleph Optical LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Aleph Optical LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Aleph Optical LLC.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Aleph Optical LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Aleph Optical LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Aleph Optical LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Aleph Optical LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Aleph Optical LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless Aleph Optical LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Aleph Optical LLC may link to sites operated by third parties. However, even if the third party is affiliated with Aleph Optical LLC, Aleph Optical LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Aleph Optical LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Aleph Optical LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Order Cancellations:
PLEASE NOTE: Orders that are cancel after we process your order will be charge $9 per box or 30% of the total order amount which ever is higher plus credit card processing fee. [10-10-2013]

General Returns
PLEASE NOTE: All sales of made-to-order lenses (designated as "Made-To-Order", "Made To Order", "MTO", "XR" and/or "Custom" on our website) are final. No refunds or exchanges for made-to-order lenses will be accepted, other than for defective lenses as determined by manufacturer.
Within 30 days of delivery of a shipment, you may return any unopened boxes or vials that are in original condition purchased from Aleph Optical LLC for a store credit or refund. We are currently unable to accept returns of opened items not in original condition, or items returned more than 30 days after delivery. Once we receive your unopened boxes or vials, we will promptly process your refund or issue a store credit (less shipping charges). Please note there is a $8/box restocking fee for all returns or exchanges plus credit card processing fees. Returning products shipped under a free shipping promotion will result in charge back of the free shipping.  Processing fees will not be refunded when customers request a refund. [6-23-2016]

Defective Lens Returns:
We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. If you suspect that your lenses are defective, please contact us immediately, and please enclose a photocopy of your prescription when you return the lenses to us. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full.
If your prescription changes, we will exchange unexpired and unopened boxes of contacts. If your exchange will be for a higher dollar amount from your original purchase, you will be billed for the difference at the point of processing the exchange.
When Returning or Exchanging Items:
If you need to return or exchange your lenses purchased from our store, please follow these steps:

1. Call (909) 632-1575 or email to obtain a Return Authorization Number (required).

2. Secure your merchandise in the original packaging or in a sturdy box to avoid damage. Vial lens must be returned in the original vial and the vial must be sealed to prevent the solution from leaking during shipment. Please DO NOT return contact lens boxes in an envelope or any other flat pack.  Products received with improper packaging will not receive credit and will be returned, and shipping charges incurred.  Customers are responsible for the return postage unless it was our error.
3. Please enclose a note with your return telling us your Return Authorization Number, Order Number (if available) and a description of what you are returning. Let us know the reason for your return and what you would like us to do. Do you want us to exchange the item, or issue a refund or other (please explain)? Please include your name, address, and phone number (specify day or evening) where we can reach you in case we have questions.

4. Return the item by regular post to:  

Aleph Optical LLC
1421 N Garey Ave
Pomona, CA 91767

That's it! Please allow 2-3 weeks for your store credit, refund or exchange to be processed.  PLEASE NOTE: Credit, refund or exchange will be issued after your package is received.  Aleph Optical is not responsible for lost or damaged packages.